• GMCH Road, Bhangagarh, Guwahati, Assam, IN
  • Mon - Sun 08.00 - 20.00

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In Heart of the City

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Helpdesk :+91 8822201201


Frequently Asked Questions

We are constantly adding most asked question to this page so if you have a question and don’t see your answer, don’t hesitate to email us at info@nemcare.com

The standard categories are:
Casuality Beds
Suite Room
Super Deluxe
AC Deluxe
AC General
AC Twin sharing
Baby Room

health record or Medical Record is created any time you see a health professional such as a doctor, nurse, dentist, chiropractor, or psychiatrist. You could find the following in your health record:

  • Your medical history and your family’s medical history
  • Labs and Radiology
  • Medications prescribed
  • Details about your lifestyle Vitals
  • Doctor/nurse notes
  • Results of operations and proceduresGenetic testing
  • Research participation
  • Any Information you provide on applications for disability, life or accidental insurance with private insurers or government programs

Many more people than you would ever want, including people outside the health care industry.

  • Insurance companies
  • Government agencies especially if you receive Medicare, Medicaid, SCHIP, SSI, Workers Comp or any local, Assam State Government or Govt. of India
  • Employers
  • Banks, Financial Institutions
  • Researchers
  • If you are involved in a court case, your health records can be subpoenaed and available to the public
  • Marketers
  • Drug companies
  • Data miners
  • Assam
  • Many health websites collect information about you

Yes in most of cases.

Disclosure of information gained by a doctor during examination and interrogation of the patient or after laboratory tests is a tricky matter. Giving information to a patient is not normally a problem; giving information to relatives, or an unrelated third party is almost always problematic..
The widespread confusion is partly because doctors fail to realise there are two distinct ways to look at the problem: the legal angle and that related to medical ethics.

Cashless hospitalization can be availed only for empanelled networks. Here is the generic process to avail cashless hospitalization:
Intimate your Insured company about your hospitalization & check whether NHPL is listed on thier Network Hospitals list or not.Present your Insured card/ e-card at the hospital during admission along with any other legally accepted identity card.Ensure that the hospital sends your pre-authorization form to your Insured Company.
Track your claim in real-time using available Online or Mobile.TPA/Insured Company will sends the approval to the hospital. Further enhancement approvals may be issued on request, subject to terms and conditions of the policy.
In case the request cannot be approved or if the expenses are not covered by your policy, the patient party will have to settle the hospital bill in full and subsequently raise a reimbursement claim after discharge

Note: Denial of a preauthorization request must not be construed as denial of treatment or denial of coverage. After discharge, the hospital will send all the documents related to your claim to TPA/ Insured Company for settlement.

The sum insured is reduced by the amount of the claim paid for the rest of the policy year. The Patient Party have to pay the balance amount if your claim exceeds the sum insure.This very from Compnay to Compy Terms and Conditions

Normally Claim intimation (with particulars relating to policy number, name of the insured person for whom the claim is made, nature of illness/injury and name and address of the attending medical practitioner/hospital/nursing home) should be submitted within 7 (seven) days from the date of hospitalisation/injury

Hospitals would provide assistance in this regard. Once you decide on India as your medical travel destination, an invitation letter from the respective Hospital will be required for visa processing. The hospital will send this to you after your initial discussions about the treatment; this has to be presented at the ‘Embassy’ or ‘High Commission of India’ in your country.

Vaccinations and up-to-date immunizations are a safeguard for any international travel.
However, please check with the doctor in your home country, any Government advisory and also the hospital in India as to what should be taken. The recommended vaccinations would normally be from the following list:
Diptheria Pertussis and Tetanus (DPT)
Measles, Mumps and Rubella (MMR)
Polio (Oral Polio Vaccine or Injectable Polio Vaccine)
Hemophilus b conjugate vaccine (Hib)
Hepatitis A
Hepatitis B (when stay goes beyond 60 days)
Japanese B encephalitis (JBE)

Yes, we have an ambulance service 24*7 available for emergencey patients